Refund policy

Return & Refund Policy – The Pastel Jade

We create customized, handmade pieces with care. Please review the following policy carefully before purchasing.

Exchanges

• We’re happy to exchange pieces you don’t love for another design.
• Customer is responsible for all delivery charges.
• Refunds will not be issued for design preferences.

Returns – Manufacturing Defects

• You have 7 days from receiving your item to request a return.
• Returns are only accepted for manufacturing defects or damage.
• To qualify:
  • Item must be unused  in original packaging.
  • Proof of purchase is required.
  • You must provide a video of the parcel being unboxed to verify the issue.

Contact us on Instagram (@thepasteljade) or WhatsApp (+923294525456) before sending any item back. Unapproved returns will not be accepted.

Returns – Damage During Shipping

• Inspect your order upon arrival
• If damaged or incorrect, contact us immediately with a video of the unboxing.
• We will evaluate and offer a replacement or refund if the claim is approved.

Non-Returnable Items

• Custom items (special orders, personalized products)
• Sale items

Refunds

• If a return is approved, we’ll notify you once received and inspected.
• Approved refunds will be processed within 10 business days to your original payment method.
• If 15 business days have passed without a refund, contact us at thepasteljade@gmail.com

Questions? Reach out via Instagram (@thepasteljade) or WhatsApp (+923294525456) with any return or exchange questions.